Author Trouble pairing with Sena SRL  (Read 3676 times)

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  • Offline css100   us

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    Offline css100

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    Trouble pairing with Sena SRL
    on: Nov 20, 2019, 09.02 pm
    Nov 20, 2019, 09.02 pm
    I purchased a Shoei Neotec helmet and the Sena SRL communication system. I cannot get it to pair with the bike. my phone paired with the bike and the helmet. Anyone have a trick for this one? thanks in advance.

  • Online SnoDrtRider   us

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    Re: Trouble pairing with Sena SRL
    Reply #1 on: Nov 21, 2019, 12.16 pm
    Nov 21, 2019, 12.16 pm
    The first thing to do is delete all connections from all devices so you start fresh. I have a sequence of pairing that I received from my dealer.

    This is from Lee the Accessories Manager at Hermey's BMW in Port Clinton, Pa.

    Delete all connections to all the devices TFT, Phone, Nav 6 and Sena.  Do a factory reset on all devices when possible.

    Make sure ALL the devises and apps have been updated to the latest version (TFT, Phone, Nav 6 and Sena).  If you have a iPhone, make sure to do the recent OS update (one just came out a couple weeks ago)  and then update the BMW Motorrad Connected app.  This is very important because BMW has done some important updates in the app.

    Try to perform all the following pairing procedures in a garage away from WIFI and other electrical interference.

    Pair the Sena to the TFT using the main phone connection on the Sena.

    Pair the Sena to the Nav 6 using the GPS connection on the Sena.

    Pair the phone to the TFT.

    Pair the phone to the Nav 6.  Once paired go to Bluetooth settings on the Nav 6 and turn off the phone calls for the GPS.  Leaving data on.

    Finally pair your Sena with any other Sena for your com.

    DO NOT pair your phone to the Sena.

    Sometimes when pairing all devices you will need to turn the bike off then on again to get various devices to pair.

  • Offline css100   us

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    Re: Trouble pairing with Sena SRL
    Reply #2 on: Nov 22, 2019, 12.23 pm
    Nov 22, 2019, 12.23 pm
    Thank you for the detailed instructions. I did get the Sena paired with the bike. I am looking forward to today's ride.

  • Online SnoDrtRider   us

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    Re: Trouble pairing with Sena SRL
    Reply #3 on: Nov 23, 2019, 11.55 am
    Nov 23, 2019, 11.55 am
    If you have trouble having the Sena re-pair to the TFT after a stop and you are running the BMW Connected app on your phone try disabling the app.
    I had issues I believe were caused by the app. The bike and helmet would pair with no problem first thing in the morning but on restart after a fuel  or lunch stop it would not reconnect. sfmedic over on ADV rider said he also had the same issue a disabled the app and no problem since I am still testing and have been in contact with the BMW Motorad Connected team and I am reporting back to them as I go along.

  • Offline css100   us

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    Re: Trouble pairing with Sena SRL
    Reply #4 on: Nov 23, 2019, 07.33 pm
    Nov 23, 2019, 07.33 pm
    Thank you. I have gotten everything paired. Now the issue is figuring out the app. How does one enter a destination or download a route? Is there a guide to use the app?

  • Offline css100   us

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    Offline css100

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    Re: Trouble pairing with Sena SRL
    Reply #5 on: Nov 23, 2019, 07.54 pm
    Nov 23, 2019, 07.54 pm
    YouTube to the rescue! All set.

  • Offline Boro8907   nz

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    Offline Boro8907

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    Re: Trouble pairing with Sena SRL
    Reply #6 on: Nov 26, 2022, 07.51 am
    Nov 26, 2022, 07.51 am
    *Originally Posted by css100 [+]
    I purchased a Shoei Neotec helmet and the Sena SRL communication system. I cannot get it to pair with the bike. my phone paired with the bike and the helmet. Anyone have a trick for this one? thanks in advance.

    Try this link, even though I didn't have a Nav it worked for me.